Rave Alert & Smart 911

Rave Alert & Smart 911

In an effort to effectively communicate with citizens during an emergency, Metro 911 of Kanawha County has put in place Rave Alert, a public emergency notification system to inform the public in the event of certain types of widespread emergencies.

Or Download the App

FAQs

Rave Alert is a mass notification system, designed to make phone calls and send information by text message and email to the public during emergency situations. Public safety officials will use this system to give you vital information in times of emergency.

Metro 911 has access to your publicly listed and unlisted residential phone numbers and can call those numbers to provide emergency information and instructions. Metro also can provide the same information to cell phones, along with text messages, if individuals create a Smart911 profile.

Click the "Sign Up Today!" button above to register. Your information is made available ONLY to 9-1-1 call takers and responders ONLY in the event you call 9-1-1. To receive emergency alerts, you will only need to provide your name, contact information, and home address.

Yes, but only with first responders and only during emergencies. Opting in to the Rave Alert notification system, means you are creating a “Smart911” profile. You will have the option to give more information (not mandatory), like medical info, family info, vehicle info, and/or additional info about your residence that you think could be helpful for first responders during an emergency. This information is available to a 911 telecommunicator when you call 911, as long as the 911 center uses Rave Mobile Safety, like Kanawha County Metro 911 and many other 911 centers around the country.

Emergency officials may use the system to make calls to wireless phones and landline phones during localized emergencies, as well as text messages. These messages may include information on floods, fires, major traffic emergencies, missing persons, evacuation orders, shelter-in-place instructions, weather emergencies and Amber Alerts, as well as a monthly test of the email and text message system. Customers will incur their standard charges for calls and data transmissions from this system.

The system has been programmed to show “Kanawha County” as the Caller ID when notifying the public by telephone.