Outside of building

Ned Chilton 911 Center

There For You 

The Metro Emergency Operations Center or better known as Metro 911 was established in 1987 as a joint effort between the City of Charleston and Kanawha County. 911 was set up as a central call center to handle emergency calls for Kanawha County and dispatching the various Police, Fire and EMS units to those calls. The 911 system provides one number to call for all emergencies, saving precious time. Having all calls and dispatching in one center, as opposed to the 47 separate agencies, allows for a more thorough coordination of available units in a given area. This helps to ensure that the closest unit is on the scene during an emergency.

When To Use 911

The 911 system is designed to give the people a quick, easy way to get help in an emergency. Call 911 when you have an emergency situation that requires the help of Police, Fire or Paramedics. But the 911 lines should not be tied up for none emergency calls. The 911 center has Non-Emergency Lines for reporting situations that may not be an emergency. 

The main Non-Emergency line is: 348-8111

Who Responds To 911

Metro 911 dispatches dozens of city, county and state agencies throughout Kanawha County, including:

  • Charleston Police
  • Charleston Fire/EMS
  • Kanawha County Sheriff’s Department
  • Kanawha County Emergency Ambulance Authority
  • WV State Police
  • 28 Volunteer Fire Departments
  • Police in the towns of Belle, Cedar Grove, Chesapeake, Clendenin, East Bank, Glasgow, Handley, Marmet, Nitro and Pratt
  • Park Police for Coonskin and Shawnee Parks
  • WV Department of Natural Resources

How To Use 911

Trained Telecommunicators will answer your call and ask you questions to obtain information needed for the best response possible. You can make a difference by remembering the five ways to help us help you:

  • Remain Calm
  • Speak Clearly
  • Stay On The Line
  • Try To Answer All Questions
  • Give Directions

Who Works At 911

Nationally Certified and Trained Telecommunicators answer the phone when someone calls 911 with an emergency. The center is staffed in 12 hour shifts, with most employees working some days and nights each month. The job is very demanding. Public Safety Telecommunicators not only help put the public in touch with emergency services, they monitor the safety of field personnel as well.